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Everybody loves digital cameras because they are easy to use and there’s no film or developing cost involved. However, one of the big problems with digital cameras is that the media cards where the pictures are saved can be easily corrupted or accidentall
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Read MoreThe TOP Reasons Growing Companies Outsource ? Part 2 of a 5 Part Series
The TOP Reasons Growing Companies Outsource ? Part 2 of a 5 Part Series
Welcome to Part 2 of our 5 Part Series on the top reasons growing companies outsource. These are the primary reasons small businesses use outsourcing or virtual assistant services to help grow their company.
In recent years, five specific reasons have emerged as the most important factors companies consider when choosing to outsource. Implementing a clear strategy and goal structure for each of these five categories can help any small business make intelligent decisions, and maximize its relationship with the outsourcing partners.
Part 1 was to Lower Cost, which remains the #1 reason most organizations outsource. In Part 2, we’ll take a look at Lack of Internal Expertise.
2) Lack of Internal Expertise
From the earliest of times, business owners have identified and understood that they do certain tasks very well, namely those directly related to their core business. Other tasks that may be more specialized, or mundane – are nonetheless critical to the ongoing success of their businesses.
It is impossible today to read a newspaper or business publication without encountering the word “outsourcing.” Whether it be the IT support, specialized marketing assistance, administrative or phone support, etc – it stands to reason that outsourcing usually provides tangible and measurable “hard dollar” benefits to businesses.
One of those benefits is gaining expertise and knowledge.
Some experts tout outsourcing of computer programming and other information technology (IT) functions as a way to gain access to new technology and outside expertise. This may be particular importance to small businesses, which may not be able to afford to hire computer experts or develop the in-house expertise to maintain high-level technology. When such tasks are outsourced, the small business gains access to new technology that can help it compete with larger companies.
Few companies can afford to hire a full time staff to research and stay on top of technology changes in SEO, information technology, software and equipment and web development. Evaluating, purchasing and implementing new technologies raise the bar significantly for small business owners. Thriving outsourcing companies have that specialized expertise – that’s why they are successful. Continued technology advances, increasing wages for the best people and decreasing talent pool are the dominant reasons small businesses seek outsourced partners.
One additional element to consider…
Often a business’s lack of internal expertise or dedication to non-core tasks results in poor attitudes and ultimately poor performance. This can lead to overlap and duplication of internal efforts. An effectively designed and ongoing communication process from your professional outsourced vendor can greatly reduce or eliminate these duplications.
The communication requires an awareness of the processes involved, associated responsibilities, and anticipated deliverables. This will reduce frustration and provide a clear path to resolution of operational malfunctions that may occur between the company and its outsourcers.
Top quality experience and high-level expertise is very costly, and is usually reserved for deep-pocket budgets of larger corporations. With outsourcing, the small business entrepreneur can now have access to key experts – without having to add them to their payroll, or sign long-term contracts to keep them on board.
In addition, many small businesses also outsource in order to reduce the workload on their employees (freeing them to take on additional moneymaking projects for the business), or to provide more development opportunities for their employees by freeing them from tedious tasks.
Stay tuned – more coming up…
Part 3 – Scalability
At MyBusinessAssistant.com, we are THE small business outsourcing solution for virtual assistant services. As happy clients have found, we are NOT just your typical virtual assistant company. We are home to the Virtual Business Center (VBC), which provides greater flexibility, scalability and customized solutions for entrepreneurs and executives.
We have become the outsourcing industry leaders for: Phone Support, Administrative Assistance, Web Development, IT Support, Accounting Assistance and Marketing Support.
Some of the unique benefits of the Virtual Business Center include: Onshore/Offshore Service Options (RightShoring), Service Interchangeability, Month to Month Service Options, Dedicated US-based Account Managers, and more…
Lean more, and build your own customized Virtual Business Center at: http://www.MyBusinessAssistant.com or email us for more details at: Media@MyBusinessAssistant.com
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Office Groove 2007 is a collaboration software program that helps teams work together dynamically and effectively, even if team members work for different organizations, work remotely, or work offline. Working in Groove workspaces saves time, increases productivity, and strengthens the quality of team deliverables. Office Groove 2007 is just one example of how the 2007 Microsoft Office system helps teams and organizations collaborate more effectively.Work dynamically with Microsoft Office Groove 2007, a collaboration software program that helps teams work together effectively, (even if team members work for different organizations), work remotely, or work offline. By keeping your team, tools, files, and information in one place, Groove 2007
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Read MoreTelesales and Telemarketing Services
Telesales and Telemarketing Services
Outsourcing certain marketing activities like telesales and telemarketing services can result in higher profitability for your company and that is a good reason to make this move by any standards. The bottom line in business is sales and profitability. By reaching more people you may be able to close more sales. With more closed sales you will see higher revenue. Getting more sales means you must reach more qualified leads and more potential customers. This can be achieved most effectively through outsourcing these tasks to an experienced and reliable call center company. They are set up strictly for this purpose and have many skilled professionals available to work on your project.
Using a call center makes sense if you have regular telemarketing as part of your sales effort or if you are starting up a telesales initiative. A professional call center will represent your company as if they were working within your company. They have state-of-the-art technology and the latest reporting and testing capabilities for market research. You will be able to get your new campaign rolling more quickly and reach more qualified leads. Your phone use will become maximized while costs per sale are reduced through modern technology. Feedback is just as easy as if you were conducting calls from your own office but you will have data from many more calls.
Getting qualified leads to new customers is the best way to launch a new campaign and generate sales. It is like using a bigger net when fishing; you will haul in a larger catch. Test marketing can be conducted more quickly and as you generate more sales from test results your market share will also increase. Calls can be done locally, regionally or nationally as required.
Experience always counts when you are doing telesales and telemarketing. Rather than having your staff learn on the job you can use the skilled and trained teleprofessionals at the call center to jump start your initiative. They are experienced with programs that are similar to yours and are able to respond faster to market conditions. Their expertise is also helpful in retaining the current customers on your lists. By outsourcing the tedious task of telemarketing you and your staff can focus on the things you do best.
Telemarketing is not an easy job to do. Many people find they are not suited for it and do not enjoy making phone calls to strangers. A trained telemarketing staff can make all the difference in campaign success in addition to broadening and speeding up sales. A call center is equipped to handle all size jobs from small test programs to the large campaigns of Fortune 500 companies. Finding the right call center for your job is just the beginning. Once successfully matched with a company your campaign can be implemented quickly to meet your specific requirements.
If you have never experienced the benefits of telemarketing outsourcing it is time to do so. Call centers are used by major corporations and by small businesses who want to see growth in customer base and in sales revenue. If this is your objective, try outsourcing for your next telephone sales initiative.
Telesales Services is an acclaimed call center referral service that helps you select the best call center for telemarketing services and telesales outsourcing needs. We are retained by over 100 USA-based call centers and our services are free to you.
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Read MoreMake Outsourcing A Strategic Business Decision For Your Small Business
Make Outsourcing A Strategic Business Decision For Your Small Business
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Many small businesses like yours are pulling in a clean 30 to 40% in profits by cutting down their expenses and by focusing more on their revenue generating activities. Industry reports and surveys carried out recently revealed that midsize and small businesses are raking in more profits and witnessing a steady surge in their operations, thanks to outsourcing. For instance, a small business, based in Newton, MA employs virtual assistants for its projects and this has increased its productivity by about 40%.
As popularly, but falsely perceived that outsourcing is a noble way for the third world countries to rob our country’s economy, reality is, it’s been heavily used as a strategic tool to accentuate business growth and to put our country’s lagging economy back on track.
Over 63% of small business owners have made-up their mind to cut-down their overhead expenses (Forrester Report), and how do they to do it? The answer is through outsourcing.
You can take advantage of it too
The question whether outsourcing is needed or not, is long been answered, what remains for you to decide is what and to whom to outsource and things to look for before making this strategic business decision. A recent survey by PriceWaterhouseCoopers made it clear that improving efficiencies is the most urgent need as businesses are experiencing tremendous pressure to improve productivity and cut down costs while fighting with lower profit margins.
“What activities to outsource?” – Get this right, and you can set-up a great outsourcing model for your business.
One of the biggest challenges faced by businesses today is to identify the activities of the business that could possibly be outsourced or near shored. Of course, there is an easy way out if you categorize your activities into strategic/non-strategic and competitive/non-competitive functionalities. You for sure know that strategic and competitive activities like design and development of your products/services, enhancing them, R&D, designing the sales process and marketing plan, requires your direct and absolute attention as they are purely responsible to accentuate business growth and rake in huge profits. While most business have rightly identified the non-core activities as back office work, 24×7 phone support, designing and constantly maintaining your presence on the web, HR/payroll, keeping accounts and other IT requirements. These, if run as part of your business, will not only waste your time, focus, and manpower, but also burn your pockets.
How do small businesses outsource?
Small businesses typically outsource by hiring small service providers (for core activities), independent virtual assistants, or companies offering virtual assistant services (for non-core activities). With outsourcing, you can not only run your business more professionally, like the big boys do, but also shift your focus on core revenue generating activities.
It is recommended that you initially look for service providers who offer a centralized service for the all the non-core activities, this will erase all the barriers of dealing with multiple service providers like lack of coordinated efforts and difficulty in managing them.
Right shoring is the mantra in outsourcing. You can segregate activities that could be handled at a lower budget and higher efficiency at an offshore location like India/China (offshore outsourcing), and business-specific activities that are best handled by local employees (near shore outsourcing). An optimum mix of both is the best option for small businesses.
“Optimization is the new transformation,” says Mark Toon, CEO of outsourcing consultancy EquaTerra.
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http://www.MyBusinessAssistant.com offers a unique Virtual Business Center solution to help small businesses increase focus on their core business while reducing overhead expenses.
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